Refund Policy

Refund Policy

Updated June 6, 2025

At Melanie Lippies LLC, your satisfaction is important to us. Due to the personal and hygienic nature of our lip gloss products, all sales are final. We do not accept returns or offer refunds on any used or unused items.

Please read our refund policy below before making a purchase.

1. All Sales Are Final

For safety and hygiene reasons, we do not accept returns or exchanges on any lip gloss or cosmetic products. Once an order has been placed, it cannot be canceled, modified, or refunded.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 5 business days of delivery. To qualify for a replacement or store credit, you must:

• Provide your order number
   
• Email clear photos of the damaged or incorrect item(s)
   
• Send your message to [melanielippies.com]
   

Once reviewed, we will offer a replacement item or store credit at our discretion.

3. Lost or Missing Orders

Melanie Lippies LLC is not responsible for lost or stolen packages marked as “Delivered” by the carrier. Please contact your local USPS or shipping provider for assistance. If your package is confirmed lost and not delivered, email us and we’ll help you file a claim with the carrier.

4. Contact Us

If you have questions about your order or need help with an issue, please contact us at:

Melanie Lippies LLC
Email: [melanielippies@gmail.com]
Business Hours: Monday–Friday, 9 AM – 5 PM EST